Frequently Asked Questions
What if I need to cancel?
Call 774-319-5554 or email info@doublebarmusic.com to let us know you cannot make it.
If you cancel within 24 hours of your lesson, the lesson payment is forfeited and you will still be charged. .
With greater than 24 hours notice, we can bank your lesson and reschedule with the same teacher at an agreeable time for all! Banked credits expire within 60 days
What happens if the Studio cancels the lesson?
If a teacher cancels (either planned or unplanned), Double Bar will do our best to provide a substitute teacher for the lesson. If a substitute is unavailable, we will bank the less to be rescheduled with the same teacher. Banked credits expire after 60 days.
If there is a studio closure for any reason, all lessons will be banked or credited to you. The decision will depend on the timing of the cancellation in relation to our billing cycles. Regardless, you will be reimbursed for the unexpected closure either with banked lesson time or a credit.
Can I take multiple lessons at the same time?
YES! We are happy to work together to find a schedule that fits your needs. For example, you can take Piano at 6:30 and Voice at 7:00 for back to back lessons, all in one day! Let us know what you are looking to do and we will make it happen!
We also frequently accommodate sibling schedules where two or more students are with different teachers at the same time so you only have to carpool once!
What if I am sick?
If you are fever-free for at least 24 hours, with minimal symptoms (coughing, sneezing), and you want to attend your lessons, you may be asked to wear a mask. Many of our teachers are working musicians, getting sick will impact their ability to perform and we want to do our best to protect everyone involved, students, teachers, and parents.
Why do I need a debit/credit card on file?
To help ensure timely payment for lessons, we require a valid credit/debit card to be kept on file for all students. While we gladly accept cash or check payments, these must be submitted before or at the time of the lesson.
If a lesson is taken and payment has not been received, the car on file will be charged on the day of the lesson for the outstanding balance. This policy allows u to keep scheduling running smoothly and ensures that instructors are compensated for their time. We appreciate your understanding and cooperation in helping us maintain a consistent and fair payment process for all students.